SGMarts Shop Shipping Policy
Effective Date: [2025-05-01]
At SGMarts Shop, we strive to provide you with the best shopping experience, and this includes offering reliable and efficient shipping services. Please review our shipping policy below for more information about our shipping practices.
By placing an order with us, you agree to the terms and conditions outlined in this shipping policy.
1. Shipping Locations
We currently offer shipping to Singapore only, covering all regions of the island, including residential, commercial and industrial areas. If you are located outside of Singapore, please contact our customer service team at contact@sgmarts.com for more information on international shipping options (if available).
2. Shipping Methods
Due to our free shipping policy, we will automatically assign the most optimal shipping method based on the customer’s order amount and delivery address, ensuring that the customer receives the goods within 1-3 business days after placing the order.
Shipping times are estimates and may vary depending on the delivery address, weather, or other unforeseen circumstances (e.g., public holiday delays).
3. Shipping Fees
We have a free shipping policy for all orders (no minimum order amount required) across Singapore.
4. Order Processing Time
Once your order is placed, it will be processed within 1 business day. Orders placed on weekends (Saturday and Sunday) or Singapore public holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email with tracking details (if available).
5. Tracking Your Order
After your order has been shipped, you will receive an email with tracking information. You can use this tracking number to check the status of your order on the carrier’s website.
Please note that it may take up to 12 hours for tracking information to appear, as carriers need time to update their systems.
6. Delivery Timeframes
We will automatically assign the most optimal shipping method based on the customer’s order amount and delivery address, ensuring that the customer receives the goods within 1-3 business days after placing the order.
Please note that delivery times are estimates and may vary due to factors such as weather, carrier delays, or high demand during peak seasons (e.g., festive periods).
7. Order Issues or Delays
If your order has not arrived within the estimated delivery timeframe, or if you encounter any issues, please contact us at contact@sgmarts.com immediately. We will work with the carrier to resolve any shipping issues promptly.
8. Shipping Restrictions
We only ship to addresses within Singapore. Unfortunately, we do not offer international shipping at this time.
Some products may have shipping restrictions due to size, weight, fragile nature, or local regulations (e.g., hazardous items).
9. Lost or Damaged Items
If your order is lost or damaged during shipping, please contact our customer service team at contact@sgmarts.com within 7 days of the estimated delivery date (or within 7 days of receiving your order if damaged). We will investigate the issue and either replace the damaged items or issue a refund, depending on the situation.
10. Returns Due to Shipping Issues
If your order arrives damaged or you receive an incorrect item, please refer to our Returns and Refund Policy for further instructions. You may be eligible for a full refund or replacement, depending on the situation.
11. Customer Responsibility
Please ensure that the shipping address you provide is correct and complete, including unit number, building name, and postal code. We are not responsible for orders that are delayed or misdelivered due to incorrect or incomplete shipping information provided by the customer.
If you need to update your shipping address after placing an order, please contact us as soon as possible. We will try our best to accommodate changes before the order is shipped, but we cannot guarantee that changes will be possible once the order has been processed.
12. Contact Us
If you have any questions about our shipping policies or need assistance with your order, please contact our customer service team at:
SGMarts Shop
Email: contact@sgmarts.com
Phone: +65 6688 7352
Address: 20 Tanjong Penjuru, Singapore 609026